GENERAL CONTRACTING CONDITIONS
2.1 Scope of application: The purpose of this contract is to regulate the contractual relationship of purchase-sale born between the provider and the user at the moment in which he accepts these conditions of purchase during the online contracting process by checking the corresponding box. These CGC will apply from the day the order is placed.
The contractual relationship of purchase involves the delivery, in exchange for a specific price and publicly exposed through the website, of a specific product.
2.2 Territory of application: The virtual store of www.trifanatics.es is active throughout Spain.
2.3 Ability to contract: To be able to place an order, you must be of legal age and have the capacity to contract.
2.4 Acceptance of the client: The validation of an order through the web www.trifanatics.es is done by email and also implies the automatic acceptance of the CGC. These conditions are available on the web www.trifanatics.es or, if you wish and request, we can make it available to you by email.
2.5. Modification of the General Conditions of Contract: Erclan Team, S.L.U reserves the right to make changes and / or modifications to these GTC. We advise our clients to check them regularly. In the event that these changes or modifications were introduced once an order was placed, the conditions in effect on the date on which the order was placed will apply.
3.1 Pricing: Exceptionally, the prices of the products shown on our website can be specified incorrectly and show a lower price than the corresponding price. When this happens, and if we have confirmed your order, we will contact you immediately in order to issue a new order confirmation with the correct price. In the event that the corresponding price is higher, you may cancel your order and we will reimburse you for any amount you have already paid.
3.2 Product information: The information contained in our advertising, brochures, other written material, on our website or provided by our agents or employees is an invitation to make a deal. This information does not constitute an offer to supply any product on our part.
The contents of www.trifanatics.es are constantly updated and updated to offer our clients the most complete and detailed information possible. Due to this, it is possible that the contents may show, on exceptional occasions, provisional information about some products. In case the information provided does not correspond to the characteristics of the product, the customer will have the right to rescind his purchase without any cost on his part.
All contractual information on the website is displayed in Spanish (Spanish) and communication with customers and users, as well as the formalization of the contract, will be made in this language, although, if desired, the client can do so. Catalan or another language always indicating it before starting the recruitment procedure.
3.3 Availability of the product(s): There may be times when it is impossible to supply all products because they are not in stock or available at the time of purchase. In these cases, we will contact you to give you a choice between the following options:
a) choice of an alternative product, with characteristics similar to the product to be replaced;
b) the communication of your availability, in case you prefer to wait for the product to be available again in the store.
If you decline our suggestions, the order related to these products will be canceled and any amount paid for them will be refunded.
3.4 Right of Cancellation: Erclan Team, SLU reserves this action (right of cancellation) of the shipment of a specific product that does not comply with the quality requirements imposed on all the products of www.trifanatics.es In case it is detected This lack of quality, the Customer Service of Erclan Team, SLU it will suggest a replacement product and, if the replacement is not to the client's liking, the cost of said product will be reimbursed.
3.5 Orders 24 hours a day, every day of the year: The hours of receipt of orders is twenty-four (24) hours three hundred and sixty-five (365) days of the year, although orders placed after seventeen (17) will not be processed. hours for individual paintings, accessories or equipment, remaining for the next business day in Barcelona. Orders received during the weekend will be processed early the following Monday, or the first business day.
Orders received after that time will be processed the next day.
For orders of assembled bicycles, the delivery time will be between 48 and 72 hours since we received the payment for it.
3.6 Fraud: If Erclan Team, S.L.U suspects or detects any anomaly or fraud, reserves the right to cancel the transaction for security reasons.
The user will select a username and password, committing to make diligent use of them, and not make them available to third parties, as well as to notify the provider of the loss or theft of the same or possible access by an unauthorized third party. , so that it proceeds to the immediate blockade.
The user will not be able to choose as user name words that have the purpose of confusing others by identifying the latter as an integral member of the provider, as well as expressions that are abusive, injurious and in general, contrary to the law or to the demands of morality and good manners.
Once the user account has been created, it is informed that in accordance with what is required by art. 27 of Law 34/2002 on Services of the Information Society and Electronic Commerce, the contracting procedure will follow the following steps:
1. Choose the product by clicking on it, and it will be added automatically in the "shopping cart".
2. If you want to add more products, you must select the option "Continue shopping". If you have mistakenly added one that you did not want, you must click on the option to remove it from the shopping cart. In the shopping cart you will see the items, the quantity, the price and the total amount. Once all the products have been chosen, taxes, charges and discounts will be calculated according to the payment and shipping data entered.
3. Once the product (s) has been chosen, you must click on the final tab to place the order. When you click on this option, the purchase confirmation will appear (summary of the order placed, your data and chosen form of payment).
Please check the spam and spam controls in your email inbox and always verify that the contact information you provide is correct.
6. To finish the process, you must click on the Finish button
In any case, the hiring platform of the provider will inform the user, once the hiring procedure is finished, via email with respect to all the characteristics, price, forms of transport, date of contracting and estimated delivery of the purchased product.
If there is any type of error in the indicated address or in any other point of the order, you must notify it immediately to the e-mail address that will appear on the web to proceed to correct this error.
If you have any questions, you can contact our customer service through any of the methods provided on the web www.trifanatics.es.
Erclan Team, S.L.U will provide Customer Service in a FREE way through our contact email firstname.lastname@example.org, if you choose another means of alternative communication, the user is the one who will be responsible for the particular cost of it.
Erclan Team, S.L.U puts at your disposal phones in Spain subject to the cost of your telephone operator.
BUY AS GUEST
This website also allows the purchase through the purchase functionality as a guest. In this purchase mode, you will only be asked for the essential information to process your order. Once the purchase process is finished, you will be offered the possibility to register as a user or continue as a non-registered user.
Shipments will be made through the company SEUR, MRW or similar, depending on the destination. The shipping costs will be applied in the following way:
The delivery time is usually between 2 working days, depending on the destination population and the chosen payment method. This term is understood as long as the availability of the goods has been confirmed and the full payment of the order has been verified.
The Provider will not assume any responsibility when the delivery of the product or service does not occur, because the data provided by the user, false, inaccurate or incomplete.
The delivery will be considered made when the carrier has made the products available to the user and the latter, or the delegate of the latter, has signed the delivery receipt.
It is up to the User to verify the products upon receipt and expose all the reservations and claims that may be justified in the delivery receipt.
In the event that the contracting does not involve the physical delivery of any product, being these directly downloaded from the website, the provider will inform the user in advance about the procedure to be followed to perform this download.
All prices displayed in the store www.trifanatics.es include the VAT in force at the time of purchase.
All the prices that appear on the website are valid except for typographical errors or end of stocks and in any case they are expressed in the Euro currency (€). Said expenses, unless expressly indicated to the contrary, do not include the costs of shipping, handling, wrapping, shipping insurance or, with the exception of others, additional services and attachments to the product or service purchased. (TAX ON ADDED VALUE: In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the products or services is understood to be located in the territory of the Spanish VAT application if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla.The VAT rate will be applied at the legal time and Melilla, the deliveries are exempt from VAT by the application of the provisions of the article 21 of Law 37/1992, without prejudice to the application of taxes and duties corresponding to the regulations in force in each of these territories).
The payment made to the provider will entail the issuance of an invoice with a name of the registered user. This invoice will be sent automatically to the email address provided by the user.
The possible prices of this product are those published on the web and those applied automatically by the contracting process in the last phase of the same. The client assumes that, in any case, the economic valuation of some of the products may vary in real time. In any case this will always be previously communicated to the users.
In the case of promotions of limited duration, the discount of the promotion will be applied as long as the order has been registered during the promotion period.
The data recorded by the different payment methods constitute proof of the date on which the financial transactions were made and serve to determine whether they are made or not subject to a promotion.
At any time, the person can contact the customer service phone of the PROVIDER or via email to the address provided.
Below we detail the available systems:
7.1 Payment by credit or debit card: The user must have a valid credit or debit card, where he must specify all the digits of the card number in the corresponding form. The transaction is formalized at the time of placing the order. Only Visa and MasterCard are accepted (or specify which ones can be used). We only accept payments with secure cards in which authentication of your identity is carried out as cardholder according to the method established by your bank, through secure electronic commerce ("Verified by Visa" and "MasterCard SecureCode"). The order can not be taken into account and will not be processed until the payment has been authorized by your bank or cashier.
It uses the system called SSL (Secure Sockets Layer), payment system in a secure environment because it allows the encryption of the information transmitted during the transaction, ensuring the confidentiality of it.
7.2 Payment by transfer or deposit account: At the time of finalizing the order the user will receive instructions with the account number to pay for the order. It is essential that the assigned order number and the name of the user in the transfer order are clearly indicated. To be able to confirm the order it will be necessary to make the same within a period of 7 days, otherwise it will be canceled in our system.
The order will be terminated at the moment Erclan Team receives the money in your account. Until then, the order will not change state nor will any shipment be made.
7.3 COFIDIS (Only valid for residents in Spain): Once the purchase is completed, if this form of payment is chosen, it is suspended until acceptance by the financial company (COFIDIS).
Financing offered and subject to the approval of Cofidis SA Branch in Spain, for amounts between 150 and 6000 € and terms of 3 to 12 months without interest. Example for financing amount: € 600. Number of installments: 6 First installment: € 110, 5 remaining: € 100. Total amount owed: €610. Opening commission in the first installment € 10 (minimum of € 10, 1%). TIN 0% APR 5.87%. For other amounts and / or terms consult the financing conditions.
Financing offered and subject to the approval of Cofidis SA Branch in Spain, for amounts between 150 and 6000 € and terms of 13 to 24 months without interest. Example for financing amount: €1200. Number of installments: 15 First installment: € 116, remaining 14: € 80. Total amount owed: €1236. Opening fee in the first installment € 36 (minimum of € 10, 3%). TIN 0% TAE 4.66%. For other amounts and / or terms consult the financing conditions.
For the request to be approved, the documentation that the client must provide will be: DNI and account number for operations less than € 2000 or DNI, account number and last payroll or proof of income (Income Statement of the previous year) for operations between 2000 and 6000 €. For the digital signature, the customer must have a mobile phone where they will receive the authorization code from COFIDIS.
Once the payment is made correctly, your order will be finalized and an email with the summary of your purchase will be sent. Pressing the button "Back to the web" will return to the web to see the order and print it. COFIDIS automatically encrypts confidential data with the help of the most advanced technologies available in the market. COFIDIS has its own privacy policies and Erclan Team, S.L.U. He has no responsibility for them.
8.1 Delivery Address: The delivery of orders will be made at the delivery address freely designated by the user. In this way, the provider assumes no responsibility for when the delivery of the product does not occur as a result of the data provided by the user are false, inaccurate or incomplete or when the delivery can not be made for reasons beyond the company's shipments, assigned for this purpose, as is the absence of the recipient.
The delivery time of the order will be during normal business hours.
Notwithstanding the foregoing, the lender has adopted the measures required of a diligent merchant so that the delivery can be made within the agreed time, so no liability can be imputed against the provider.
Shipments are only made to destinations in Peninsular Spain and the Balearic Islands.
Erclan Team, S.L.U will put all the means at your disposal so that your order is delivered within the term that appears on our website on the date of issuance of the order confirmation.
8.2 Terms of delivery: correspond to those fixed in the file of each product. In the case of products not available at the time of purchase, our Customer Service Department can provide you with availability information and a delivery deadline.
If you have requested several products in the same order, keep in mind that they may have different availability dates, in which case you could receive them on different dates. Please note that in the absence of any of the references at the time of shipment, you have the right to cancel the order at any time before sending it by contacting our Customer Service through the following address: email: email@example.com indicating the order number.
8.3 Confirmation of the shipment: At the time of delivery of the order to our carrier we will send confirmation of the shipment to the email address that you have provided when placing the order. In the shipping confirmation we will indicate the corresponding tracking number so that you can track it through the website of our carrier.
8.4 Damage to delivery: Products are delivered in secure packaging. If at the time of delivery it was visible and clearly visible, without the need to handle the shipping packs or the product's own packaging, that a product has defects caused by damage caused by transport or it is seen, in the same way, a error in the merchandise received, the customer must detail this fact in the receipt that signs the carrier and immediately contact our customer service line 932112593 or email firstname.lastname@example.org within 24 hours after receipt, to be able to urge the return of the affected product or products and proceed to their replacement by another in optimal conditions or, to reimburse the price paid for it, as you indicate in that email.
A proof of delivery without any damage report is equivalent to a product with the packaging in perfect condition. Likewise, if damage is detected in the product once the package is opened and the packaging is in perfect condition, the client has 24 hours from reception to contact our customer service line 932112593 or email email@example.com. After 24 hours of delivery, no claims will be accepted for damage to the product.
9.1 Right of withdrawal: The User has 14 calendar days, counted from the date of the product, for the return of the same (article 71 Law 3/2014, of March 27). If you are not satisfied with the product or any of the products of your order, you can exercise your right of withdrawal, filling in the form attached to these conditions, with your order number (to obtain the refund of the amount of the product / s within of the maximum term of the fourteen (14) calendar days following the reception of the order) together with your contact information. Unless the return is made for defects in the product, the expenses related to the shipment will be assumed by the USER. The product must be returned in its original packaging and in perfect condition.
We will provide you with a return number and instructions for the return procedure. You must send it to us through the mail firstname.lastname@example.org or by postal mail, always within 14 calendar days to the reception of the order. After this period, you can only request the return or exchange of the products for technical reasons subject to the guarantee of said product (s).
You must return the product with all the elements with which it was delivered, without damage or wear marks of any kind, and that does not denote an improper use of the good or different from the proper nature of the same to the address that we have provided.
It is advisable to return it in its original packaging, in case it is not possible, the product will suffer a depreciation in value. The customer will be responsible for the packaging and protection of the products he / she sends as well as the expenses derived from the shipment.
As long as the products are returned within a period of 14 calendar days, with no damage or wear marks whatsoever and complying with the requirements established in this section, with the return number that we will have provided, we will refund the total amount of the purchase.
Remember that in any case the product should include:
Return number provided
Date of purchase and exercise of withdrawal
Information of interest (optional):
Reasons for the return
Information that you believe is necessary or of interest to process the return
9.2 Return of defective product: the user must inform Erclan Team, S.L.U of the lack of conformity with the product within two months of being aware of it. In the event that the product is defective of origin, you must send an email to email@example.com with the order number and explaining the reason for the return. Our Customer Service will contact you via email or phone call indicating how to proceed to send the defective product and providing you with a return number.
The product (s) of the order must be returned to the address that we will provide with all the elements with which it was delivered in perfect condition, without damage or marks that denote an inappropriate use of the good or different to the nature of the same.
Once the defective product is received complying with these requirements and it is verified that the product (s) have a manufacturing defect, we will contact you to arrange the repair, replacement, reduction or termination of the contract. In any of the above cases, the related expenses will be borne by Erclan Team, S.L.U.
9.3 Return of non-defective product: When the product has no defect and its return has been motivated by ignorance or misuse, Erclan Team, S.L.U will contact you to indicate the steps to follow for the recovery of the product.
The shipping costs derived from the return of a product that does not present any defect or defect to the user will be borne by the customer and Erclan Team, S.L.U will not proceed to such shipment until having received the advance payment of transport costs. Verification by Erclan Team, S.L.U that the product resulting from the return is defective due to misuse or poor protection during shipment may result in the cancellation of the Guarantee or cause a decrease in the value of the product.
9.4 Return by mistake in the order by Erclan Team, S.L.U: When the product does not correspond to the order, due to an error attributable to the company, the user must communicate it by mail to the company as soon as possible; Erclan Team, S.L.U will bear the cost of collecting the product sent by mistake and delivery of the corresponding to the order placed.
9.5 Verification of Return: Verification and verification of the products to be returned will be borne by Erclan Team, S.L.U who, once in their facilities, will verify that they are received complying with all the requirements established in section 9.1. Failure to comply with these requirements may result in the cancellation of the Guarantee or cause a decrease in the value of the product.
In case of missing any of the elements, the product will be returned to your home with a note indicating the missing content.
9.6 The right of withdrawal can not be applied in the following cases:
1. If the product is not presented in perfect condition.
2. If the packaging of the product is not the original or it is not in perfect condition. The original packaging must protect the product so that it is received in perfect conditions, being forbidden the use of seals and adhesive tapes applied directly on it.
3. When the product is open without being able to prove that it has not been used.
4. In software applications that are directly downloaded through the portal.
5. When they are personalized products or those that, due to hygienic reasons or other legally established exceptions, are not susceptible of this right.
9.7 Bicycle returns
If for any reason, you were not satisfied with the purchase of your bike, you can return it as long as it is in perfect condition, new and unused. Please, inform us within 14 days after receipt and we will arrange to arrange the return with you.
It is important to keep in mind the following:
Make sure you are satisfied with the bicycle, since once used, your return will not be accepted. We recommend keeping the original packaging in case you have to return the bicycle. If you wish to return your bicycle within 14 days, you will have to pay for the shipping costs to return the bicycle, as well as ensure that the bicycle is securely packaged for transport, as originally shipped.
Your bike is covered by the Erclan Team warranty and the respective manufacturer's warranty. For more details, contact us. If your bike develops a fault during the warranty period, contact us before returning the bike or any of its components as sometimes certain problems can be solved without incurring shipping costs. For health and safety reasons, make sure that any item you return to us is clean.
10.1 Reimbursement of shipping costs: if you request reimbursement of return shipping costs, you must send the products by standard mail (regular letter). The responsibility for the shipment lies exclusively with the transport company or the medium contracted for that shipment. The additional expenses derived from the contracting of fast delivery services will be borne by the customer.
10.2 Reimbursement for reimbursement: in the case of return, reimbursement of the amounts paid will be made through the means of payment used in the purchase. Erclan Team, S.L.U will not refund the amount or return any merchandise until the receipt and the state of the packaging and the accessories of the product object of the return or change in our warehouse have been verified.
10.3 Term of reimbursement: the reimbursement will be made within a period of 15 working days from receipt and verification of the conditions of receipt of the shipment. The maximum period to make the established payment is one month. To continue with the refund, you must provide us with the following information:
- return number
- invoice number and order
- IBAN + 20 digits of your bank account.
10.4 Erclan Team, S.L.U declines the reimbursement of the amounts if:
- the products are used or deteriorated, or their use has exceeded their nature.
- the products lack some element.
11.1 Guarantee: All products offered through the website are completely original, unless otherwise indicated in its description.
All products have a guarantee period of 2 years, according to the criteria and conditions described in Law 3/2014, of March 27, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, except in exceptional cases where it maybe of different duration.
In case the Law of Guarantees of Sale of consumer goods (23/2003, of July 10) establishes that the product must be sent to the manufacturer to manage said guarantee, the team of Erclan Team, SLU will indicate how to proceed to through email or phone call. In these cases, Erclan Team, S.L.U is not responsible for how the manufacturer processes the warranty of said product.
1. Unless proven otherwise, it will be understood that the products are in accordance with the contract provided they meet all the requirements that are expressed below, except that due to the circumstances of the case, some of them are not applicable:
a) They conform to the description made by Erclan Team, S.L.U.
b) Are suitable for the uses to which products of the same type are ordinarily destined.
c) They are suitable for any special use required by the client when he has informed Erclan Team, S.L.U at the time of conclusion of the contract, provided that he has admitted that the product is suitable for this use.
d) Present the usual quality and performance of a product of the same type that the customer can reasonably expect, taking into account the nature thereof and, where appropriate, the descriptions of the specific characteristics of the products made by Erclan Team, S.L.U.
e) Erclan Team, S.L.U describes the details, technical characteristics and photographs of the products provided by the manufacturer thereof, so that it is not bound by these public statements.
2. The lack of conformity resulting from incorrect installation of the product will be equated with the lack of conformity of the same when the installation is included in the contract of sale and has been made by Erclan Team, SLU or under its responsibility, or by the USER when the faulty installation is due to an error in the installation instructions.
3. The responsibility for non-compliance that the User knows or has not been able to ignore at the time of the conclusion of the contract or that originate from materials provided by the User, will not proceed.
11.2 Defective products: In case of defective product, Erclan Team, S.L.U must proceed with the repair, replacement, price reduction or termination of the contract (as applicable), which will be free for the user. Erclan Team, S.L.U is responsible for the lack of conformity that is manifested within two years of delivery, provided that it informs Erclan Team, S.L.U of the lack of conformity within two months after it became aware of it.
11.3 Assumptions of cancellation of guarantee: The guarantee does not apply in the following cases:
Deterioration created by adaptations, adjustments or modifications made on a product without written agreement with the manufacturer,
Expenses related to maintenance, repair or exchange for parts due to normal wear and tear,
Breakdowns and deterioration of accessories,
Deterioration created by improper use of the product, inappropriate use, disrespect for the instructions for use with regard to its use and maintenance or improper installation,
Damages generated by non-accredited persons or the user,
Damage caused by accidents, lightning, floods, fires or any other cause that is not the responsibility of the manufacturer,
Damage caused by a system failure in which the product may be incorporated,
If the model or serial number of the product shows any modification,
Use of the product outside the family and private setting, for example in intensive professional use,
Products already repaired by Repair Services other than Erclan Team, S.L.U.
11.4 Replacement of an irreparable product: In the event that the product is considered irreparable or the cost of the repair is disproportionate to its value, it will be replaced by another exactly equal. If this is not possible, we will offer you a product with identical or superior characteristics.
The replacement of your product will terminate your sales contract and warranty extensions if any, because when you buy your new product it will benefit from a new contract as it is a new purchase.
XTERRA neoprene suits are guaranteed against manufacturing defects and materials for two years from the date of purchase. Proof of purchase is required, only applicable to the first owner, and is not transferable. It is not applicable to rental, used or demo costumes.
Manufacturing defects and materials covered by the two-year limited warranty include scratches, seam failures.
XTERRA will decide if the reason for the failure is a normal wear, a factory defect or a bad use of the neoprene. Based on that decision, the neoprene will be repaired or replaced. Neoprene will never be paid for a problem inside or outside the warranty.
DAMAGES COVERED BY WARRANTY
To avoid possible problems, it is recommended after each use, washing with cold water. When saving for a long period of time, make sure that the suit is completely dry. Never leave to dry in the sun. Avoid hanging the neoprene on hangers for prolonged periods of time.
RETURNS & EXCHANGES
Our wetsuits pass a very rigorous control upon arrival at our warehouse. In this way we avoid unnecessary expenses and inconvenience to our customers.
After receiving your new neoprene, you will have 48 hours to contact us if there are any mistakes with the size. In case it is not the size you need, we will send a messenger to pick up the neoprene and we will send you the size you need.
If when the neoprene arrives at Trifanatics had any damage, did not have the labels or the packaging was damaged, we can not accept the change in size. They will only be accepted in cases where the neoprene is in perfect condition, with the labels and the original packaging in perfect condition and has not been used.
To ensure that the shopping experience at Trifanatics is fully satisfactory, we will not accept returns of neoprene suits for hygienic reasons.
In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and / or impose a solution to the conflict. Link to the ODR platform: http://ec.europa.eu/consumers/odr/
If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only that provision or the part of it that is null or ineffective, subsisting the General Conditions in everything else, having said disposition, or the part of it that was affected, by not putting.
These conditions will be governed or interpreted in accordance with Spanish legislation in matters that are not expressly established. The provider and the user, agree to submit any dispute that may arise from the provision of the products or services subject to these Conditions, to the Courts and Tribunals of the domicile of the provider (if it is a legal entity) or the user (if it is a natural person).
In the event that the user has his domicile outside of Spain, the provider and the user, expressly waive any other forum, submitting to the Courts and Tribunals of the city of Barcelona (Spain).
Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through our contact form.
In addition, we have official claim sheets available to consumers and users. You can request them by calling the Customer Service number 932112593 or through our contact form.